Incorrect Amount For Debit Order

Good day,<br> <br> I recently ordered a new phone and upgraded my contract. The service was excellent until I received voicemail from Vodacom that my account was in arrears. I phoned to find out what the problem was. Accounts dept informs me that the admin fee for the contract was not debited from my account. I do believe all amounts including admin fee was agreed to and Vodacom would debit my account and that all I had to do was wait for the phone. The attitude from Vodacom was awful. I must just go and make a payment at any Vodacom outlet or bank today. I must take time off work because Vodacom accounts is incapable of putting the correct amount on a debit order? Then was told that they will not be able to control having my numbers suspended after I have just signed another contract with vodacom for 24 months. I have how ever instructed Vodacom to debit my account on the 15th of December 2015. I would appreciate an apology for this.