Incorrect amount deducted from my account

Item: Vodacom
Rating: 1
Author: Wollaston L

Upgraded / renewed my contract this week account I ********** -5 , Vodacom did NOT deduct my usual debit order on the 1st so I paid the latest outstanding amount at the store where I did the upgrade. So on the 7th Vodacom deducted an amount of R2,269 from my bank account which they cannot explain. I require the amount wrongfully deducted to be paid back into my account. I have already sent an e-mail with proof to **********

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Jun 2018, 12:46

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply08 Jun 2018, 12:46

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Wollaston L's updateReviewer Update

13 Jun 2018, 15:05

Absolutely NO progress a week later ! Ref no 1- ********** ********** . Consumer collections department USELESS! They refuse to assist , my account is now in credit because Vodacom took too much money from my account . I insist on a refund. Will NEVER upgrade with Vodacom again

Wollaston L's update13 Jun 2018, 15:05

Reviewer Update