DN
Dustin N

1 reviews | Active since Feb 2023

18 Dec 2024, 15:13

Incorrect amount debited from my account

I took out 2 contracts. 1 for cellphone and 1 for data. They was supposed to debit my account twice, a pro rata amount. But they have debited my account four times. I am absolutely ****ed off. Because what we agree on, on the payment agreement and is not what they debit. This is *******. And I wish there was some way I could sue Vodacom, as this is not the first time, I'm having this issue with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2024, 08:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team