DN
Dustin N
1 reviews | Active since Feb 2023
18 Dec 2024, 15:13
Incorrect amount debited from my account
I took out 2 contracts. 1 for cellphone and 1 for data. They was supposed to debit my account twice, a pro rata amount. But they have debited my account four times. I am absolutely ****ed off. Because what we agree on, on the payment agreement and is not what they debit. This is *******. And I wish there was some way I could sue Vodacom, as this is not the first time, I'm having this issue with Vodacom.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
19 Dec 2024, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Dec 2024, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
