INCORRECT AMOUNT DEBITED BY VODACOM ON MY ACCOUNT FOR A CONTRACT

<p>In Jan 2017 I took a contract with Vodacom, the contract was R699 for a Samsung S8 Edge it comes with 75 mins and 200 MB. Getting my phone delivered was a mission, thanks to Hello Peter I finally managed to get it. On a monthly basis I'm charged over double the amount. I went to Vodaworld to enquire and I'm being given lots of silly excuses for the incorrect billing. Last month I intentionally didnt use the minutes & data however the bill is R1 077, they charge me even when I still have the 200 MB / minutes and I am told this is an open contract. How can it be an open contract when the spec was clear and that is what attracted me to the contract. I asked Vodacom for a copy of my contract they sent me a blank copy. Vodacom is such an unpleasant company to deal with, they are unprofessional. I will never recommend Vodacom to anyone I know, its better to use prepaid. I was promised someone would call me to address my complaint, to date I havent received any calls despite having about 5 reference numbers.</p> <p> </p> <p>I suggest other customers should use FNB connect instead as there are no hidden costs / clauses. </p>