LB
Leonie B
1 reviews | Active since Aug 2021
02 Oct 2021, 08:44
Incorrect amount debited and poor implementation of my new contract
As a farely new client at Vodacom, i am rather dissapointed at the poor implementation of a new contract i took out with them.
I only received my order 28 Sep 2021, which means i was to be billed 3 days prorata and when i checked my debits i was incorrectly debited. Call centre number cuts the line before you can even get to an agent.....
To add to the furstration, i asked for NO INSURANCE on my policy, yet it was app****...... customer implementation is **** poor.
I sent an email to customer care and i know for a fact i will not get a reply.
Wary to continue this contract with Vodacom.
Very unhappy.
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Replies (1)Vodacom's replyOfficial
02 Oct 2021, 09:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2021, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
