RS
Reinhard S
1 reviews | Active since Oct 2017
16 Jan 2018, 14:42
Incorrect Amount Billed
I upgraded with Vodacom early in December 2018 and was informed that I would pay a monthly total of R929-00 per month for my contract. The December account sent to me was correct, the January 2018 statement indicated that I owe R 1410-00. I contacted the call centre who informed me the extra amount was because I subscribed to vlive and the agent sent me a link to cancel it. After clicking on the link it showed that I have zero subscriptions with vlive. Phoned the call centre again, they cannot explain to me what the amount is for and now I am being charged R 500 rand extra on my account
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Replies (2)
Vodacom's replyOfficial
16 Jan 2018, 15:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2018, 15:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2018, 16:04Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply22 Jan 2018, 16:04
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,