INCORRECT AMOUNT BEING DEBITED BY VODACOM ON MY ACCOUNT FOR A CONTRACT

<p>I took a contract with vodacom in May 2016 Iand the agreement was that i will pay R229.00 for the contract plus the caller ID of +-R9.50. to my suprise I checked my statement in December and saw a different amount, then called vodacom because I have 3 contracts with them and was told that for my third contract I am paying R279.00 I started quering this amount since January 2017 up until today I do not have a resolution. I spoke to different people trying to resolve this issue. I was told they can't find the recording of when I took a contract they can only see the notes annotated by the consultant I was shocked and disappointed as when I took that contract I was told that this call is recorded and will be brought upon should a dispute arise and now there is a dispute and a call recording is nowhere to be found and was promised that they will send someone to collect the phone from me and refund my money should there be any monies that needs to be refunded and cancel the contrac that was April 28, I did not receive any call or see any one I then called again and request them not to collect the phone but calculate and charge me for the phone and was told that that cannot be done and I did not understand what else I needed to do because they were not coming to collect the phone and do not want to charge me for the phone in order to cancel the contract</p>