LR
Lelanie R
1 reviews | Active since Nov 2015
26 Feb 2019, 15:07
Incorrect allocation of contract type
Dear Vodacom
I was called with a promotional upgrade on my account which I accepted in December 2018. Whoever switched me put me on an open line which I had not agreed to. Numorous calls to customer care has not resolved the matter as I have had additional incorrect changes made to my account.
Please could someone contact me who could actually resolve the matter.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Feb 2019, 16:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2019, 16:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2019, 13:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2019, 13:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
LR
Lelanie R's updateReviewer Update
05 Mar 2019, 13:36Please could someone from Vodacom who can solve my problem reply - the matter is still not resolved and my phone now seems locked.
LR
Lelanie R's update05 Mar 2019, 13:36
Reviewer Update
Please could someone from Vodacom who can solve my problem reply - the matter is still not resolved and my phone now seems locked.