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sharon M

1 reviews | Active since Dec 2017

11 Dec 2017, 11:15

Incorrect airtime recharge

By end of November 2017 I bought Vodacom airtime via cell phone banking and followed the right steps indicated on the cell phone only to find that the airtime I wanted to buy initially is the incorrect one . It also happened yesterday morning between 10m and 11: 30am the very same ting repeated itself. I selected the right option of R5 airtime which was option 1. Actually the options were as follows: 1. R5, 2. R10 just like that. But after selecting option one which was for a R5 airtime then a R110.00 AIRTIME AGAIN FOR THE SECOND TIME IN A MONTH. Something which I know that I did not choose. Please assist as I think one of the companies is a *****. The highest airtime I can buy is for R29 only NOT R110.00

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Replies (2)
Vodacom
Vodacom's reply11 Dec 2017, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Dec 2017, 13:08
Official

Hi Sharon

As discussed, feedback has been provided.

Have a pleasant day further!

Regards,

RJ

Best regards,