1 reviews | Active since Dec 2017
Incorrect airtime recharge
By end of November 2017 I bought Vodacom airtime via cell phone banking and followed the right steps indicated on the cell phone only to find that the airtime I wanted to buy initially is the incorrect one . It also happened yesterday morning between 10m and 11: 30am the very same ting repeated itself. I selected the right option of R5 airtime which was option 1. Actually the options were as follows: 1. R5, 2. R10 just like that. But after selecting option one which was for a R5 airtime then a R110.00 AIRTIME AGAIN FOR THE SECOND TIME IN A MONTH. Something which I know that I did not choose. Please assist as I think one of the companies is a *****. The highest airtime I can buy is for R29 only NOT R110.00
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Sharon
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Sharon
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
