Incorrect advice by Vodacom Insurance

After 2 million trips to the vodacom shop where either the salvaged device is still in transit or the Vodacom store tries to call the insurance company and it takes two hours for them to pick up the phone it is just a never ending struggle its almost 3 months now and I still dont have my phone after being advised by the insurance that i have two options with either a R750 excess where my existing phone is fixed or R921 where i get a new device i opted for the new so on Thursday I went to the Vodacomshop and was advised that i cant get the IPhoneX and they wanted to give me a cheaper phone ? I asked myself so how does this insurance work andin what way are they indemnify me so the guy then said to me wich i also think it's a bunch of bs that they no longer sell the IPhone X but then howcome you advertise it in your books and display at the shop he couldn't answer me so he sold the idea of the IPhone XR to my hubby and i was just finished and wanted the torment to stop i then said well let's do it he then contacted the insurance and was given an excess of R2600 that is absulute ******* what happened to the R921 as discussed i have just about had it with Vodacom and the *********** insurance company they use to deal with their clients and this is how you will continue to loose business i will approach the insurance Ombudsmen and file a complaint i refuse to pay that amount and want a copy of the recording where the insurance gave me incorrect advise. 20 February 2019 Vrot service and Incorrect advise from Vodacom Insurance After several calls and trips to the vodacom shop I am at lost for words truly a ***a company to deal with my phone has been in repairs for almost 2 months i received i message on 6 Feb that my phone has been returned to the vodacom shop and when i got there they say the phone is in transit well its been in transit for a weeks on end now i keep on getting different job number i logged a complaint and a guy from vodacom called back saying he is from the Hello Peter team and will escalate and get back to me to date no call i had to call vodacom insurance to follow up myself and the lady gave me two options to choose from with two different options i chose a new device with R921 excess they lady advised me that i can go to the vodam store pay the excess and get the new device today i rushed from Work over 50 km to get to the Vodacom store just to find out that i was given incorrect advise by the insurance and that they dont have the salvaged device and cant process anything when i raised my frustration the fact that i had been driving from pillar to post and spent hours on the phone and that is not my fault that their poeple are not trained properly the white guy at vodacom the grove answered me in a ****y way saying well you will just have to drive back again without apologizing Vodacom gives no service takes my money every month i will not wish them for my worst enemy their staff are *********** and ****y i will never buy another contract from them they Useless

NEVER ENDING HEADACE WITH VODACOM 06Feb 2019 I am paying Vodacom over R4000 per month and never missed a single payment there were times where I had unauthorised debits and errors on my applications , it is just a never ending headache , a year ago I complaint about a new contract that I took out in Menlyn shopping centre where there was a complete mess up as per previous complaints below , I took out insurance for the new iPhone X I app**** for on that day cover up to 25K so recently I had to claim because the screen was cracked cell sure came back and said my claim was rejected as there was no Insurance on the iPhone X , I was livid so Sunday I went to the store only to find out that the insurance was activated on my iPhone 7 that at the time was a year old contract and as per my knowledge Vodacom does accept insurance on devices after a certain period and how can I take out 25K cover for a iPhone 7 does that even make any sense that I would over insure and pay more , the manager advised me that she will escalate to reginal management and call back on Wednesday I even gave her the Job number and guess what no call I had to call and follow up where she promised to give me a call but guess what again no call 'IS THIS HOW YOU TREAT YOUR CLIENTS' ? I have to waste my petrol and airtime to try and sort out this mess my partner has been without his phone for 6 weeks now loosing business as we speak DOES ONE HAVE TO COMPLAIN EVERY TIME TO GET ASSISTANCE FROM VODACOM ?

Complaint - 23 Feb 2018

Vodacom staff at Menlyn store are *********** , I took out a contract in January for an iphone x requested that my prepaid number be changed to the contract and on a nano simcard the consultant changed my sim to a nano prepaid and activated the new contract where I swiped an activation fee with my bank card ,only when I received my statements I saw that the contract was active under a different number I called and was advised to go back to the store and when I went to the store the lady had an attitude and said that I wanted an upgrade and now she has to do a lot of work to do she then advised me to leave and says that contract will be active on my new number in 3 days this morning R276 went off my account without my consent where as when I called was advised by an automated system that about an amount of R3600 will go off on my agreed debit date on the 26th off of my account I spoke to a consultant at the call center this morning and requested my money back he got his manager on the phone the first thing the manager told me is to go to the Vodacom office she has no customer service sucks as she kept on interrupting me trying to be right instead of helping I want my money back now !

Complaint - 17 Mar 2018

Vodacom staff at Menlyn store are *********** , I took out a contract in January for an iphone x requested that my prepaid number be changed to the contract and on a nano simcard the consultant changed my sim to a nano prepaid and activated the new contract under a different number I went back to the store and the lady gave me an attitude saying that I am giving her a lot of work I can leave she will do the switch and change my number to the contract no fees nothing was discussed two days later R276 went of my account I called and was advised it is activation fees why do I have to pay twice because of their stuff up that’s nothing compared to the surprise I got when I called the contact center my next invoice is for + R24000 I went to the grove Vodacom and this is confirmed that that lady did a huge stuff up and was supposed to cancel this contract a different way in order to retain my number it was also confirmed that she changed my contract without my consent I will get legal advice on this matter as I know my rights as a consumer and if Vodacom attempts to deduct this money I will reverse all until you blacklist me.