Incorrect advice and disgusting service

Called subscriber collections 5 June 2023, explained to consultant problem with my bank account due to *****ulent transaction and asked her not to lock line because of non-payment and to give me grace until 9 June 2023, she agreed and advised it will not be a problem and line will not be locked

6 June, line was locked, called in again and spoke to supervisor who advised me to pay 75% of arrear amount

9 June @ 10am paid 75% and called in to unlock line, consultant advised unlocking will occur in 2 hours

@ 2pm called in again and consultant advise unlocking will occur in 5 hours

@ 3.42pm called in again and consultant advised me that line cannot be unlocked because full arrear amount must be paid

All staff including management have given incorrect information which has caused a delay in unlocking my account

For a red vip client of 10 years plus to receive this type of service is really unacceptable