1 reviews | Active since May 2011
Incorrect advertising
Message: On 11/03/2018 i did an upgrade for a nokia2 Smartphone advertised in the book R99PM u Choose Flexi 65 but when getting the phone and contract it was only flexi 60 not 65 . On asking why only 60 and not 65 the sales lady just informed me she does not know but that is what the system says. This to me is very wrong as how many other people have been done in with the R5.00 PM as per the supposed misprint in the advertising book. R120.00 for the 24 month term is not much but if you take a few thousand people that took this contract it comes to a very large sum. Please advise what to do shall i take this matter up wit my legal adviser or what is Vodacom going to do about this????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,