RS
Rob S
1 reviews | Active since Jan 2021
05 Jan 2021, 11:20
Incorrect actions and poor customer service. Vodacom is slipping.
I converted my plan to a prepaid plan, including having paid the hefty contract cancellation fee for the privilege of doing so. However, they have shifted me to a Top-Up plan (aka still a month-to-month) contract and are continuing to bill me. I have called them six times and emailed them and I am yet to speak to anyone at all (let alone receive assistance with a refund/explanation as well as shifting me to the correct contract). Terrible job, Vodacom. Moving down in the rankings in my books.
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Replies (4)RS
Rob S's updateReviewer Update
05 Jan 2021, 11:23To add, the Chatbot is not working, the direct cancellations number is not working. If anyone reading this has a solution, please do pass it on. Thanks.
RS
Rob S's update05 Jan 2021, 11:23
Reviewer Update
To add, the Chatbot is not working, the direct cancellations number is not working. If anyone reading this has a solution, please do pass it on. Thanks.
Vodacom's replyOfficial
05 Jan 2021, 11:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jan 2021, 16:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note we have rep**** to you via email. Regards Consumer Website Team
Vodacom's reply05 Jan 2021, 16:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note we have rep**** to you via email. Regards Consumer Website Team
RS
Rob S's updateReviewer Update
06 Jan 2021, 16:51Hi Vodacom,
Your service has been abysmal, non-existent. I had to call in again to get this resolved. Upon finally reaching someone (another three attempts and two emails, to mention) I have finally cancelled my plan. However, despite requesting to cancel in September 2019 and paying the Thousands of Rand for the privilege, Elite Team forgot to process this and I was moved to a month-to-month contract. I now need to pay another month before this is cancelled as we are billed in arrears and "there is nothing we can do, so you are still liable to make the additional payment". Poor service. I wanted to go to pay as you go so I could take up a contract again when I needed to, but now that ship is sailing. I hope my poor experience is not reflective of wider trends, or you are in big trouble. Zero satisfaction here.
Your service has been abysmal, non-existent. I had to call in again to get this resolved. Upon finally reaching someone (another three attempts and two emails, to mention) I have finally cancelled my plan. However, despite requesting to cancel in September 2019 and paying the Thousands of Rand for the privilege, Elite Team forgot to process this and I was moved to a month-to-month contract. I now need to pay another month before this is cancelled as we are billed in arrears and "there is nothing we can do, so you are still liable to make the additional payment". Poor service. I wanted to go to pay as you go so I could take up a contract again when I needed to, but now that ship is sailing. I hope my poor experience is not reflective of wider trends, or you are in big trouble. Zero satisfaction here.
RS
Rob S's update06 Jan 2021, 16:51
Reviewer Update
Hi Vodacom,
Your service has been abysmal, non-existent. I had to call in again to get this resolved. Upon finally reaching someone (another three attempts and two emails, to mention) I have finally cancelled my plan. However, despite requesting to cancel in September 2019 and paying the Thousands of Rand for the privilege, Elite Team forgot to process this and I was moved to a month-to-month contract. I now need to pay another month before this is cancelled as we are billed in arrears and "there is nothing we can do, so you are still liable to make the additional payment". Poor service. I wanted to go to pay as you go so I could take up a contract again when I needed to, but now that ship is sailing. I hope my poor experience is not reflective of wider trends, or you are in big trouble. Zero satisfaction here.
Your service has been abysmal, non-existent. I had to call in again to get this resolved. Upon finally reaching someone (another three attempts and two emails, to mention) I have finally cancelled my plan. However, despite requesting to cancel in September 2019 and paying the Thousands of Rand for the privilege, Elite Team forgot to process this and I was moved to a month-to-month contract. I now need to pay another month before this is cancelled as we are billed in arrears and "there is nothing we can do, so you are still liable to make the additional payment". Poor service. I wanted to go to pay as you go so I could take up a contract again when I needed to, but now that ship is sailing. I hope my poor experience is not reflective of wider trends, or you are in big trouble. Zero satisfaction here.