incorrect account of R23 700

I just received my account of R23801.13 of which i am only responsible for R109. I only have one simcard, a datasim. Vodacom is wasting my time sending me from pillar to post. <br> <br> An additional line had been added to my account on the 19 Aug 2015, i sent an email back to [Email Removed] stating that i had no knowledge of this on the 20 Aug. I received no response. My account was shortly cut off. After many calls to the call center, i was requested to send documents through (affidavit, id and sample signatures) which i did on the 28th of August 2015. Nobody seems to be able to help me.<br> <br> I am very upset because it is not my fault and Vodacom has taken too long to resolve.<br> 1. Why must i send an affidavit, copy of signature and id book? It is Vodacom's responsibility to prove to me that i took the additional contract out. This is unfair and a waste of my time. Please review your policy. <br> 2. I could not use my internet line. I had to buy data at a higher price. This is not fair.<br> 3. I have to keep phoning the call center and waste more time. There seems to be no value for people time. <br> 4. I hope that my debit order will not go off. <br> <br> UNFAIR