Incorrect account charges

<p>In April you "accidently" upgraded my account without my knowledge. So i complained and you helped me. </p> <p>Then i negoatiate with you to take up another contract on the condition that you have to waive the penalty fee of early contract cancellation (which you initiated anyway in "error"). You agree and then charge my account anyway.</p> <p> </p> <p>What is going on there? Am I literarlly just a number to you?!!!! </p>