KS
Kaizer S
1 reviews | Active since Jul 2019
23 Jul 2019, 11:45
Incorrect account billing and *********** staff
Vodacom SA is unwilling to rectify incorrect billing on my fibre account.They sent me statements showing that my account balance is R0.00 but they still handed my name to ITC claiming that i owe them.i have been in contact with vodacom portfolio manager(Gina de oliviera) and Bongi malgas but they always promise to solve the issue but that was never done.I'm now blacklisted because of the billing mistake on their part and they are not willing to solve the issue.The call centre staff so *********** that i have to explain one thing numerous times.I'm very dissapointed in vodacom and i will never recomment it to anyone!
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Replies (3)
Vodacom's replyOfficial
23 Jul 2019, 12:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2019, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kaizer S's updateReviewer Update
23 Jul 2019, 13:18Please ask Bongi Malgas to contact me regarding this issue.She is the one who has been working on this since June. I have been trying to get hold of her for more than two weeks now
KS
Kaizer S's update23 Jul 2019, 13:18
Reviewer Update
Please ask Bongi Malgas to contact me regarding this issue.She is the one who has been working on this since June. I have been trying to get hold of her for more than two weeks now
KS
Kaizer S's updateReviewer Update
07 Aug 2019, 13:16No feedback provided to me.My service request has been closed without any communication.My account is still in arrears and no one from vodacom can tell me where the balance is coming from. I asked you guys to tell Bongi malgas/Nomthandazo nkombane/Phenyo legodi/Yolisa leburu/Mimi govender to personally contact me as they are the only people from Vodacom that understand what's hapenning with my account. My service request is SR***.
KS
Kaizer S's update07 Aug 2019, 13:16
Reviewer Update
No feedback provided to me.My service request has been closed without any communication.My account is still in arrears and no one from vodacom can tell me where the balance is coming from. I asked you guys to tell Bongi malgas/Nomthandazo nkombane/Phenyo legodi/Yolisa leburu/Mimi govender to personally contact me as they are the only people from Vodacom that understand what's hapenning with my account. My service request is SR***.