MN
Mbuso N

1 reviews | Active since Jun 2015

19 Jul 2016, 12:48

Incorrect account

<p>Since the 15th of February 2016 Vodacom or Altec Autopage now trading as Vodacom has been deducting money from my bank account without my consent for a contract that's not mine. In May 2016 when I called Vodacom I was advised that the account was opened at Altech Autopage and Vodacom took over Altech Autopage end of February/beginning of March 2016. When I told the consultant that I never opened such an account I was then advised to draft and send an affidavit to their ***** deaprtment (after being sent from pillar to post) and they will investigate. The was no attemp to deduct money on the 15th of June so I assumed the investigation took place and matter was sorted. On the 15th of this month (July), it started again. All debit orders have returned unpaid because there never is enough money in that account at that time of the month anyway. What is frustrating is that I am incurring uneccessary bank charges for not honouring debit orders that have nothing to do with me! Why does Vodacom keep on providing this service to this person when the account has never been paid since February? Contact me for account details and pertinent information.</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Jul 2016, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

MN
Mbuso N's update22 Feb 2018, 13:23
Reviewer Update
Issue still not resolved, about 19 months later!!! Nimble group acting on behalf of Vodacom demanding payment!!!!