LW
Lehlohonolo W
1 reviews | Active since May 2016
07 Jun 2023, 21:10
Incoreect bill
This months bill seems to be incorrect, it’s shiwing R1207 instead of R1163, please correct…
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Replies (3)
Vodacom's replyOfficial
08 Jun 2023, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2023, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2023, 13:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and upon further investigation, our records indicate that the price difference is due to the price increase that was effective 1 June 2023. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2023, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and upon further investigation, our records indicate that the price difference is due to the price increase that was effective 1 June 2023. Regards Consumer Website Team
Best regards,
LW
Lehlohonolo W's updateReviewer Update
08 Jun 2023, 14:10Then how come as customers we were never informed?? And we enter into a 24-36 momth contract for a certain amount….e.g R299 x36 months….I’ve been with Bodacom for years over 15 years on contract and this has never happened before….since when is there a price increase for a contract?? Please send me all communtications to my email address where this was discussed with us as customers
LW
Lehlohonolo W's update08 Jun 2023, 14:10
Reviewer Update
Then how come as customers we were never informed?? And we enter into a 24-36 momth contract for a certain amount….e.g R299 x36 months….I’ve been with Bodacom for years over 15 years on contract and this has never happened before….since when is there a price increase for a contract?? Please send me all communtications to my email address where this was discussed with us as customers