JH
Juanita H
1 reviews | Active since Nov 2017
10 Aug 2020, 16:15
Incorect device received
I have upgraded my contract over the phone so they sent the wrong device its been 2 weeks and they have not sent a cpurier to collect the incorrect device or sent the correct device whenever we phone them we get the response that they are struggling with the courier and that they cannot send the correct device before receiving the incorrect one back at their office i cant understand thatvas the could send the correct one and collect the incorrect one upon delivery of the correct one or are they waiting for the 14 day return policy to be finished
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Vodacom's replyOfficial
11 Aug 2020, 06:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2020, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JH
Juanita H's updateReviewer Update
13 Aug 2020, 09:00This still have not been sorted the incorrect device have been collected and still no correct device. I have tried calling several times
JH
Juanita H's update13 Aug 2020, 09:00
Reviewer Update
This still have not been sorted the incorrect device have been collected and still no correct device. I have tried calling several times