Incopetence , complete and utter failure .

My son finished his studies in 2016 and started work in 2017 .He app**** for a vodacom internet contrat with the vodacom shop in Menlyn Mall , Pretoria. He app**** 2 weeks ago , still no reply. The past week end 29/7/2017 he asked the staff at the Vodacom shop in middelburg maal , what was the hold up. The reply was , he is rejected , reason unknown. MENLYN MALL DID NOT EVEN BOTHER TO RESPOND .We went to the mall in Middelburg , phoned the sales dept of Vodacom , and eventually found out on Sat 20/1/2018 his profile was loaded incorrectly. But clever people of Vodacom do not give names , so you are not able to pinpoint the lack of s**** personal.