PH
Portia H
1 reviews | Active since Apr 2019
25 Apr 2019, 02:28
Inconvenient service
I had missed my debit order for last month(March) so I called on the 15th of April and made an arrangement to pay them R900 on the 25th of April 2019 via bank deposit(cash not debit order) which I paid yesterday and got an acknowledgement of payment, it's the 25th and they debited me the amount I said I'd pay cash....knowing Vodacom they are still going to debit me again next month. Their service is so inconvenient
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Replies (2)
Vodacom's replyOfficial
25 Apr 2019, 07:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2019, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Apr 2019, 10:24Dear Portia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Apr 2019, 10:24
Official
Dear Portia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,