Inconveniencing my cellphone claim with insurance for just over 2 weeks

on the 31st August 2020, i called insurance to follow up with my claim, to then be told that Vodacom had listed my device incorrectly, the consultant listed it as bad debt. I then returned to the Parow store on saturday 05th September and immediately asked a manager to assist me. The manager was persistent that they did not list it as that and printed me a sheet that showed my ITC number and no reason. I then called insurance again and they advised again i need to go back as it was listed with the reason and i can not proceed until vodacom has sorted it out and changed the reasoning. I then went to the Vodacom shop in Canal Walk, and immediately they advised me that the store indeed has listed it as bad debt. The consultant then assisted me, having me fill in an unblacklist form that has been submitted and it will take another 2-3 days untill they process that. Then only I will be able to blacklist it again, and this time they will use the correct reason, all this will be done at the Canal Walk branch. So now I have to wait even longer because of a consultant at the Parow branch that did their job incorrectly, and the manager not picking this up, but insisting they did it correctly and I need to sort it out with the insurance.

Making me waste my petrol, time off from work and still without a phone!