CG
Corrie G

1 reviews | Active since Aug 2026

11 Sept 2026, 19:14

INCONVENIENCES AND INCOMPETENCE

Been struggling with them for so long and had so many people assisting in 1 small issue and been trying to talk to a team leader or manager for over a month with the same issue. Its honestly just ridiculous that a company this big has such a bad reputation. And its because of all these small errors that never get solved. The PR team can do their job and the staff cant solve problems at all. They always escalate and escalate but nothing is resolved. Its like a bunch of people running in diffrent direction without solving the problem. I have spoken to a few people the only names I have is Ashley Pyle and Aarif Bagley. Not sure if the names make a diffrence but hey lets just call the people out who has been assisting I suppose. I would like for someone to contacting me asap (That would be probably Monday knowing how bad the service is) so we can resolve the issue with 1 phone call and I dont have to follow up. If this persists we are entitled to take the company to high means as issues logged to complaints needs to sorted out within 21 days and we are on day 44. Im done chasing your company to do what was paid for. Its insane that I pay for a service and no one can deliver. So FRUSTARTED

0
Replies (3)
Vodacom
Vodacom's reply12 Sept 2026, 08:10
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 

Best regards,

CG
Corrie G's update14 Sept 2026, 21:24
Reviewer Update
Im still waiting a a call its been 3 days no response
Vodacom
Vodacom's reply16 Sept 2026, 15:12
Official
Dear Corrie
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with Courtney this afternoon, she confirmed and we can confirm that she has received the voucher for the television.


Regards Vodacom Consumer Website Team

Best regards,