MM
Mzokhona M
1 reviews | Active since Mar 2014
25 Dec 2023, 11:37
Inconvenienced
I called them in November to cancel my contract which was coming to an end in the very same November 2023 and the consultant I spoke with promised me that my account won't be debited in December. But they came and debited my account R661. 98 for what now. I need my money back. I am so frustrated with your poor service now. Cancel everything and reverse my money.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Dec 2023, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Dec 2023, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mzokhona M's updateReviewer Update
29 Dec 2023, 10:36Hi Vodam leadership
I received a call from your *********** or very rude consultant who called me without even looking into my complaint and investigate it. He insisted that I won't get my R661. 98 back but I called to cancel my contract and I was informed that I will not be debited in December. In my discussion with your consultant I humble requested to be contacted by leadership and I am still waiting for my money back. I will escalate this matter if no one gives this the attention it deserves.
I received a call from your *********** or very rude consultant who called me without even looking into my complaint and investigate it. He insisted that I won't get my R661. 98 back but I called to cancel my contract and I was informed that I will not be debited in December. In my discussion with your consultant I humble requested to be contacted by leadership and I am still waiting for my money back. I will escalate this matter if no one gives this the attention it deserves.
MM
Mzokhona M's update29 Dec 2023, 10:36
Reviewer Update
Hi Vodam leadership
I received a call from your *********** or very rude consultant who called me without even looking into my complaint and investigate it. He insisted that I won't get my R661. 98 back but I called to cancel my contract and I was informed that I will not be debited in December. In my discussion with your consultant I humble requested to be contacted by leadership and I am still waiting for my money back. I will escalate this matter if no one gives this the attention it deserves.
I received a call from your *********** or very rude consultant who called me without even looking into my complaint and investigate it. He insisted that I won't get my R661. 98 back but I called to cancel my contract and I was informed that I will not be debited in December. In my discussion with your consultant I humble requested to be contacted by leadership and I am still waiting for my money back. I will escalate this matter if no one gives this the attention it deserves.
MM
Mzokhona M's updateReviewer Update
10 Jan 2024, 23:27Dear Vodacom Team
I am still waiting for your call, my dispute was never resolved. You stole my money, my contract was 24 months not 25 months so I need my money back.
I am still waiting for your call, my dispute was never resolved. You stole my money, my contract was 24 months not 25 months so I need my money back.
MM
Mzokhona M's update10 Jan 2024, 23:27
Reviewer Update
Dear Vodacom Team
I am still waiting for your call, my dispute was never resolved. You stole my money, my contract was 24 months not 25 months so I need my money back.
I am still waiting for your call, my dispute was never resolved. You stole my money, my contract was 24 months not 25 months so I need my money back.