Inconvenienced by your error -wasting time &petrol

Every time I start a contract with Vodacom I experience frustrations which boggle my mind. My existing contract was running smoothly until Vodacom's double-deduction error in December. Thankfully this was quickly corrected and all seemed well again. Until this morning when I tried purchasing a laptop contract at Makro. The system declined my application because \Vodacom account not conducted satisfactorily"????? This baffled me since my debit order has always gone off and I have a very high credit rating. The Makro lady called Vodacom and was told that this was because of the double-deduction error and I now need to provide 3 month bank statement. Ridiculous that I must be penalised and inconvenienced and have negative comments put on my record - because of Vodacom's error. Please correct this Vodacom. You have wasted my time and petrol and I would like you to assist so that no further time or petrol is wasted because of your error. Just because you provide good coverage should not mean that you can get away with this type of inconvenience to customers without apology or compensation."""