Inconvenience, loss of signal because of upgrade

<p>After writing a complaint a little more than a week ago, complaining nobody called me to confirm my order, I received my phone but no one called me to confirm my order. Now im stuck with another problem. Sitting with a phone but no network, because nobody called me to confirm my upgrade on the system, and my phone does not have any APN settings which means i cannot use my new phone. The settings appear and dissapear, and now I find after having done 2 sim swops done, thinking there was a problem with my sim cards, which i had to pay about R60 two times, vodacom systems switches my APN settings off just because of a reason no one at the call centre can explain to me. Please confirm my order and see that my APN settings does not dissapear again!! Im sitting with a phone that i cannot use and im out of contact with very important mails and phone calls. I want to be reimbursed for doing unnecessary sim swops. I need my phone to work please. And can someone really get into contact with me telling me that it has been done, because the last response was someone is going to contact me, but no one did, that is why I am sitting with this problem.</p>