Inconvenience caused!!

I upgraded to a Samsung J1 which malfunctioned after a week. I went to the vodacom shop where I upgraded to report the faulty phone. The shop manager told me it would take 2 to 3 weeks to repair. He did phone about to look for a replacement phone but without any success. How can vodacom expect me to be without a phone for 2 to 3 weeks!!!!! Surely they should have offered me a replacement phone or some phone to use for the said period?<br> The guy at the shop is not he person to blame, but rather the pathetic vodacom policy of no phone to offer while mine is in for repair - I will surely not pay a cent for repairs once it's finished!!