Inconvenience and useless Vodacom

Item: Vodacom
Rating: 1
Author: Khaya M

Worst experience after identify ***** which I detected and reported to Vodacom. A year later it still hasn’t been resolved with Vodacom flagging my account as in arrears. I’m told it will be escalated like the previous times they did and never revert back.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Apr 2024, 14:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply24 Apr 2024, 14:28

Official

Khaya M's updateReviewer Update

06 May 2024, 15:17

Shocking still, with no clarity regarding status of my account. I have to call and follow up with the consultant dropping phone instead of helping.

Khaya M's update06 May 2024, 15:17

Reviewer Update

Shocking still, with no clarity regarding status of my account. I have to call and follow up with the consultant dropping phone instead of helping.