Inconsistent updates as to the status of my Vodbucks order

I am thoroughly confused I have spoken to about 6 agents from the Vodabucks store regarding my order Each time they will check with the "back office" and get back to me. Often I get no response or I get responses that completely contradict what I heard previously.

I wrote a review on Hellopeter on the 3rd of December but once Vodacom respond once, their is no platform to discuss and rebut their answer.

I would like to know what is going on as you have had my money for 3 weeks and I still don't know if I am getting my goods ordered.

Please could someone from the "back office" call me so I can communicate with somebody who has a definitive answer I can rely on and hold accountable to.

Thank you