vM
vuyani M
1 reviews | Active since Oct 2011
19 May 2021, 19:06
Inconsistent service
I have had vodacom contracts since 2009 and over the years I have also had multiple lines. Currently I have 4 lines, paying for them via debit orders. I app**** for a contract early this month and it declined and I couldn’t get a reason why. Now one of the lines is due for an upgrade in July, so I asked for an early upgrade ( which vodacom has done for me in the past) and I was told I can’t do it and no attempt was even made by the call agent. A decline should have a reason and if something was done before, why can’t it be attempted by this time around.
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Replies (2)
Vodacom's replyOfficial
19 May 2021, 21:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2021, 21:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
vM
vuyani M's updateReviewer Update
20 May 2021, 11:20Just spoke to Lance from vodacom.
I understood his explanation about the early upgrade. (Policy change) what I don’t appreciates is the general responses on why my application was declined. He said my credit score is low and i can’t afford R199 subscription pretty much. The annoying part is that, no credit query has been done on my credit profile by vodacom, and no affordability (income vs expenses) check has been done either,yet I’m told those are the reasons for my declined application. When I asked him that makes sense, he says he can’t answer it. So basically he called me to give me assumptions and not facts.
What a waste of a phone call.
I’m paying R2400 every month to you and you have the odesity to tell me I can’t afford R199 .
I had an interim LTE service with vodacom for 18 months paying R599, yet when fibre was live in my area, they declined me for the R649 service. I guess I couldn’t afford the additional R48.
If you had done an assessment and told me I can’t qualify based on your policy, I would understand.
Such disappointment from SA’s leading mobile service ????????????????????????????????????????????????????????????????????????
I understood his explanation about the early upgrade. (Policy change) what I don’t appreciates is the general responses on why my application was declined. He said my credit score is low and i can’t afford R199 subscription pretty much. The annoying part is that, no credit query has been done on my credit profile by vodacom, and no affordability (income vs expenses) check has been done either,yet I’m told those are the reasons for my declined application. When I asked him that makes sense, he says he can’t answer it. So basically he called me to give me assumptions and not facts.
What a waste of a phone call.
I’m paying R2400 every month to you and you have the odesity to tell me I can’t afford R199 .
I had an interim LTE service with vodacom for 18 months paying R599, yet when fibre was live in my area, they declined me for the R649 service. I guess I couldn’t afford the additional R48.
If you had done an assessment and told me I can’t qualify based on your policy, I would understand.
Such disappointment from SA’s leading mobile service ????????????????????????????????????????????????????????????????????????
vM
vuyani M's update20 May 2021, 11:20
Reviewer Update
Just spoke to Lance from vodacom.
I understood his explanation about the early upgrade. (Policy change) what I don’t appreciates is the general responses on why my application was declined. He said my credit score is low and i can’t afford R199 subscription pretty much. The annoying part is that, no credit query has been done on my credit profile by vodacom, and no affordability (income vs expenses) check has been done either,yet I’m told those are the reasons for my declined application. When I asked him that makes sense, he says he can’t answer it. So basically he called me to give me assumptions and not facts.
What a waste of a phone call.
I’m paying R2400 every month to you and you have the odesity to tell me I can’t afford R199 .
I had an interim LTE service with vodacom for 18 months paying R599, yet when fibre was live in my area, they declined me for the R649 service. I guess I couldn’t afford the additional R48.
If you had done an assessment and told me I can’t qualify based on your policy, I would understand.
Such disappointment from SA’s leading mobile service ????????????????????????????????????????????????????????????????????????
I understood his explanation about the early upgrade. (Policy change) what I don’t appreciates is the general responses on why my application was declined. He said my credit score is low and i can’t afford R199 subscription pretty much. The annoying part is that, no credit query has been done on my credit profile by vodacom, and no affordability (income vs expenses) check has been done either,yet I’m told those are the reasons for my declined application. When I asked him that makes sense, he says he can’t answer it. So basically he called me to give me assumptions and not facts.
What a waste of a phone call.
I’m paying R2400 every month to you and you have the odesity to tell me I can’t afford R199 .
I had an interim LTE service with vodacom for 18 months paying R599, yet when fibre was live in my area, they declined me for the R649 service. I guess I couldn’t afford the additional R48.
If you had done an assessment and told me I can’t qualify based on your policy, I would understand.
Such disappointment from SA’s leading mobile service ????????????????????????????????????????????????????????????????????????