LM
LWANDO M
1 reviews | Active since Jan 2019
08 Apr 2021, 20:06
Inconsistent service
My router doesn't connect to the internet anymore. I've been on the phone with their consultants all day to get this sorted out without any luck. Some consultants are completely clueless.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
LWANDO M's updateReviewer Update
10 Apr 2021, 08:53It's been well over 24 and no one has contacted me. Even when I call their call Centre no one is able to give me a definite answer as to when the issue will be sorted out. Our work is dependent on us having internet and we haven't been able to do anything for the last 2 days
LM
LWANDO M's update10 Apr 2021, 08:53
Reviewer Update
It's been well over 24 and no one has contacted me. Even when I call their call Centre no one is able to give me a definite answer as to when the issue will be sorted out. Our work is dependent on us having internet and we haven't been able to do anything for the last 2 days