Inconsistent / nonexistent and slow signal - useless network
For the "biggest" network in SA your mobile signal is absolutely disgusting!!! For the last two months every day in my shop is a struggle with inconsistent / nonexistent and slow signal. I have complained on twitter, at your local shop and at your call centre and no one can actually be bothered to log anything / fix anything. Its clear you have no desire to actually provide the service we as customers pay for.
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Replies (3)
Vodacom's replyOfficial
17 Dec 2021, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2021, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Dec 2021, 12:04I am still waiting.... but in reality all you need to do is attend to the problem.
's update20 Dec 2021, 12:04
Reviewer Update
I am still waiting.... but in reality all you need to do is attend to the problem.
Vodacom's replyOfficial
29 Dec 2021, 10:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2021, 10:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,