Inconsistent information

I have contacted Vodacom on more than two occasions with two requests.

1. That I will not be renewing the contract on my data sim card when it ends 2. That the I will like to have a limit on my new "open contract" or have it converted to a top up...

Response to my requests were as follows. 1. My request will be honored once the contract ends 2. They can not covert to top up however can limit it to what I get per month, however I will have to wait three months for that to happen.

So, to my surprise I was billed on 1. the data sim , when I did follow-up, I was told that I should have called when the contract ended???You can listen to my voice records with the agent that dropped the phone on me. 2. My request is impossible to meet.

So I gathered enough strength to call again, fortunately the lady I spoke to seemed to understand and said she will escalate the cases. I was to wait 48 hours for feedback, which I did. Still no feedback.