Inconsistent information.

I really wish that I dont have to resort to Hello Peter to get a responce from Vodacom but it seems that its the only way.<br> <br> On Friday the 13th March 2015 I requested info on a early upgrade through the Vodacom website. A short while later a gentlman called me and after checking all my information informed me that I do in fact qualify for a early upgrade. He told me to call *** and do my upgrade through them.<br> When I called the upgrade center i was informed that I do not qualify and that was that. <br> On Sunday I sent a mail through to Vodacom asking for clarification on this and got a email reply saying that I would get a call in the next 24 hours. It is now Thursday and still no call!<br> Reference for my first request. \We have received your request for an upgrade deal and your reference number is EBGAHJ"<br> Reference for my email sent on Sunday.\""Thank you for your email. Your reference number is: 0055~5YT3\""<br> <br> I cannot understand why I get two differnt responses from the same company and when I query this I get promised a call that never happens.<br> """