Inconsistent in store service
I experienced very inconsistent client service with two of my my recent upgrades. On my number, I was told that due to my doing it in store I could no longer get the free 2 Gig monthly allocation I normally get when doing so online. Then, when I upgraded a second number in a different store yesterday I was told they could continue the monthly free 2 Gig allocation that existed. Furthermore, upon upgrading yesterday, the 10 Gig once off allocation was meant to be given to my daughter but this did not happen. I hope to speak to someone to discuss my experiences.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
04 Jan 2020, 11:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2020, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
08 Jan 2020, 08:52I have to hear from you?
's update08 Jan 2020, 08:52
Reviewer Update
I have to hear from you?
's updateReviewer Update
08 Jan 2020, 08:53I have yet to hear from from you?
's update08 Jan 2020, 08:53
Reviewer Update
I have yet to hear from from you?
Vodacom's replyOfficial
23 Jan 2020, 13:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2020, 13:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
's updateReviewer Update
12 Jun 2020, 10:02Good morning.
Contact has been made yes but the problem still persists. I have yet to receive any form of data tops on either number?
I need to speak to someone very senior please. I do not feel valued as a long standing client and would like a decent response and follow through.
Regards
Contact has been made yes but the problem still persists. I have yet to receive any form of data tops on either number?
I need to speak to someone very senior please. I do not feel valued as a long standing client and would like a decent response and follow through.
Regards
's update12 Jun 2020, 10:02
Reviewer Update
Good morning.
Contact has been made yes but the problem still persists. I have yet to receive any form of data tops on either number?
I need to speak to someone very senior please. I do not feel valued as a long standing client and would like a decent response and follow through.
Regards
Contact has been made yes but the problem still persists. I have yet to receive any form of data tops on either number?
I need to speak to someone very senior please. I do not feel valued as a long standing client and would like a decent response and follow through.
Regards