NJ
Natisha J

1 reviews | Active since Apr 2011

09 Mar 2016, 13:46

Inconsistent free gifts across business packages

I had pre-registered for the Samsung S7 Edge. When I was doing the upgrade today, I was told that since my contract was a sponsored line, I only qualified for a bluetooth speaker which is something that I will never use. Whereas other business contracts will be receiving a wireless charger. Please explain why there is this sort of discrepancy as I am still paying the full price for the subscription and also have a considerable pay in for the phone as well. The speaker is significantly cheaper than the wireless charger.<br> <br> In your favour though, your call centre agent Katy was amazing and very very friendly. I'm looking forward to dealing with her with all my future interactions.<br>

0
Replies (1)
Vodacom
Vodacom's reply10 Mar 2016, 08:52
Official
Hello tishj,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team