Inconsistent, Contradicting Information Given

I handed in my handset for repairs 31 January. Beginning February I was told, after enquiries, that my handset was repaired, and that it will be sent to the point of collection (Customer Services and Repairs at Greenacres) that same day. Next day, when I came to fetch my cellphone, I was told that it never came. I went back to Vodacom Customer Services and Repairs almost 6 times, Mandla, the technician working with my handset, called me saying that they are waiting for parts from Johannesburg in order to repair my handset. Just before he called me, I logged in on my Vodacom account to view the progress of my handset repairs. There it said that my handset was on its way to the point of collection. The information given is contradicting each other. The logical conclusion is that somewhere someone is lying to me. Now, I hope that all this confusion, and bad communication, as well as the delay to return my handset will be sorted out as quick as possible.