Inconsistent contract. Feels like ******ion.

I am extremely unhappy with vodacom. It feels as if they are ******ing money from me. Every month my account is more. I've complained many times but I've been ignored, pushed from pillar to post and has been told stories especially where they confirmed management will call me. I'm still waiting that call. Due to this I have now reached out to hello peter so that I can be heard.

Ive been a loyal customer for years with vodacom and I was happy with the month to month agreement where airtime was loaded to both prepaid phones costing me only R400 per month. My cell phones was top with airtime which I converted to WhatsApp bundle. A perfect package which I could cancel anytime.

My frustration is that in July 2023 I received a call from vodacom sales department offering me the same package with device for my 076 number. The guy confirmed it will be for the same rate.

I'm now paying for 500 gigs of data, sms and minutes of airtime which does not suit me and is costing me double. All I want is for my billing amount to be the same. I understand that having a device my account switch over to contract. I just want my money back and my account back to R200 plus NOT R400.

Then for my 081 number, I don't know what the guy did. I paid R209 for airtime package. The guy changed this to 500 gigs, sms etc for and amount R398. This was not what we discussed I did not ask for this. This number has been changed to a contract. I want this back to prepaid. I refuse to pay cancellation fee as I did not ask for this. A contract should be a fixed amount but every month is varies from R 793 - R 960 plus.

The reference numbers for actual call in 2023 are:

***. 076 number R 217.96 *** 081 number R209.01

This is what I'm suppose to pay R400 plus minus. Im paying now between 693 / R950 minus. Clearly vodacom doesn't care if I can afford this. What happened to the affordability check?

There are many other ref numbers for quotations with different amounts. This is so confusing. This is reason I feel vodacom is ******ing money from me a loyal customer who pays her account religiously.

Recent call to vodacom was: 7 August 2024 at 12h35 Makungu MALULEKE

As per Makungu my cellphone number is my reference 076 number