FL
Farouk L
1 reviews | Active since Mar 2020
26 May 2020, 10:13
Inconsistent Communication / Inconsistent Customer Service Experience
Customer/Sales service is totally inconsistent.
I called your Fibre department to upgrade my line. The first individual that I spoke to quoted me incorrectly (pricing not in-line with the MetroFibre website) which made me consider moving my ISP account/line through to Afrihost.
However the next day I gave Vodacom another chance and this time the individual quoted me correctly and inline with the website pricing.
I nevertheless went ahead with the upgrade which took around 10 days from start to end.
My humble request, is can we have some consistency when giving customers communication/quotes, etc.
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Replies (2)
Vodacom's replyOfficial
26 May 2020, 10:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 May 2020, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jun 2020, 12:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2020, 12:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,