1 reviews | Active since Jul 2011
<p>I have a tablet on contract with vodacom and every single month i recieve a diffrent amount taken off my account and i make sure i dont you data outside my cap as i have wifi at home and then switch over to that and every month im being billed different amounts i recieve a "statement" from vodacom on email every month but vodacom are so cleaver they put it in a format that it cannot be opened by my computer, tablet or my cellphone which im sure is on purpose in jul i was billed R605 aug R526, sep R338, Oct R338, Nov R342 and now in Dec a Crazy R726 and i know i didnt go over my cap as i only got a message on the 30th to say my cap was depleted and then switched to my wifi i want this sorted out and for the record i quiered this before and you guys had someone respond to me who had no clue what they were talking about. if this is not sorted i will not be upgrading my contract in january.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Mr Che Hargreaves
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Good Day Mr Che Hargreaves
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
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