Inconsistent and Unfair

Well I've been with Vodacom for almost 5 years now and I've had 3 contracts with them and I still currently have one. Now when I want to get a new contract and everything I'm told that because I'm under Debt Review but I have opened my laptop contract with them after I went under debt review. They offered to upgrade my phone in July but I decided to wait. So now I can't get any contract from you okes and the poor agent at Bedford centre couldn't get a clear answer out of the call centre. I want answers immediately because as per my debt review agent I am able to get a cellphone contract no problem. I've never skipped a payment nor have I paid late so please explain how you treat a loyal client like that? I am furious it's absolutely ridiculous.