1 reviews | Active since Aug 2016

10 Jul 2018, 18:29

Inconsistent and ***********

If there was a minus star for Vodacom's service I would rate them ten of those for their inconsistent and lousy service.

I phoned vodacom on the 21st of Apr as I was flying to Europe.I asked them to put my phone on roaming,like I always do.I waited close to an hour fornthe consultant to get her self sorted and yet I am still in Europe and my SMSes and phone calls do not not through.

In get airtime monthly from the contract I have with them.Theybare known to take unused airtime yet i asked for a service to be extended and months have gone by and my roaming isn't on.

So,what do I do?I am in and around Europe for 4 more months working.And I can't have roaming because some *********** person at Vodacom(no surprise) didnt do her job and i forfeit my monthly airtime which I pay for.

To the public,Vodacom's service is getting worse and worse each year.And more expensive.See yourself to a better service provider.This company is running on uns****ed people and making millions out of us.You pay to get a service but have to revert to platforms such as these...Pathetic

0
Replies (1)
Vodacom
Vodacom's reply10 Jul 2018, 22:49
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,