inconsistent
<p>My cell was ****** and I went in last Sunday for a sim swop. At the time I pointed out to the consultant that my account needs to b settled and if I could pay at the Voda shop. I was told I cant do a simswop unless the account is paid. I paid on the spot, was given a new sim, and was told that the sim will take up to 6 hrs to activate. Monday night the sim was stil not active, I phoned in and was told the sim could not be activated because the account is in arrears</p>
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Vodacom's replyOfficial
07 Dec 2016, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2016, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
08 Dec 2016, 15:48They dont phone, sms, or email. Nothing. I went in last night, 18h00. They logged in a request to contact me today because accounts close at 17h00. Hearing nothing I phoned, waited 4.5 min, no reply, phoned again and was cut off, tried again . The consultant listened to my quirry, and let me hold for 12 minutes, then told me to phone the solutions department because he cant help me.
's update08 Dec 2016, 15:48
Reviewer Update
They dont phone, sms, or email. Nothing. I went in last night, 18h00. They logged in a request to contact me today because accounts close at 17h00. Hearing nothing I phoned, waited 4.5 min, no reply, phoned again and was cut off, tried again . The consultant listened to my quirry, and let me hold for 12 minutes, then told me to phone the solutions department because he cant help me.