Inconsistency and Tariff Locking

<p>As a loyal customer for over 15 years and premium rated for 2 years I have always had issues from upgrades to changing plans to suit my usage needs. Please refer my account history. I called in as you have locked me in a tariff and for what I am paying for you give other customers more than I currently receive. I am dissatisfied and wish to downgrade my account and was informed that I have to pay in an amount which seems like ******ion (R5600) given the remainder of term I have left. This basically contradicts Quotation number : 1- ********** ********** where the fee was R1197. Can you see the vast difference in amounts within 24 days? This is utterly unacceptable. Realistically the pay in amount was to be lesser than the previous month. I am not happy and need this contract downgraded immediately to your Smart S+ with 200 minutes. I am aggrieved to know that your're offering other clients much more value and as a long standing client, you're happy to rob me instead of reward me for my loyalty? I witness better business ethics around treating clients fairly from other Mobile Operators. If you wish to keep me within the Vodacom family, I suggest you apply logic to my situation and compare the quote you originally offered to what you are slapping me in the face with now. It is unfortunate that as a busy individual, I did not call within the quote period to have accepted the previous quotation. I called on 28, 29 March and 3 April as your system generated quotes and what was e-mailed to me was a single page document with no information about the tariff price etc. I await your feedback urgently, I have spent too much time on your call centre being transferred to everyone and not being helped. Very disappointed service Vodacom. </p>