INCONSISTENCY AND LACK OF COMMUNICATION.

Dear sir/madam I opened an account in October 2022 with Vodacom at Makro retail store. The package was beautiful, it was 2 iPhone 12 for R659,82 per month. It is a 3 year contract.

In October 2023, on the 20th my account was debited R659,82 by Vodacom. To my dismay, the following month November, R918, 98 was debited from my account. I waited a long time before contacting Vodacom, but by end of April this year 2024 I decided to call them so they can explain why the amount we have agreed upon has changed, why am I not getting statements and why is the date of debiting the payment keeps on changing, and all they did was to send me from pillar to post.The other one even told me that for the payment amount to change, it’s because they are giving me the minutes. I told them to cancel those minutes because I don’t need them.

The calls that I made did not help because I still don’t get the monthly statement and the amount they debit is changing every month. I am really disappointed in the way they operate. It is such a disgrace. I just need the amount to go back to normal .

Can Vodacom please show respect to their customers? What they are doing is pure disrespect.

Thanking you in anticipation.