SD
Sumaya D
1 reviews | Active since Feb 2021
20 Aug 2024, 05:38
Inconsistency
Every month I get a different amount to pay.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Aug 2024, 07:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2024, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SD
Sumaya D's updateReviewer Update
25 Aug 2024, 14:08Good day,
I want a recon done on my account since the inception of the contract. VAT is a constant 15% and therefore should not change every month
I want a recon done on my account since the inception of the contract. VAT is a constant 15% and therefore should not change every month
SD
Sumaya D's update25 Aug 2024, 14:08
Reviewer Update
Good day,
I want a recon done on my account since the inception of the contract. VAT is a constant 15% and therefore should not change every month
I want a recon done on my account since the inception of the contract. VAT is a constant 15% and therefore should not change every month
SD
Sumaya D's updateReviewer Update
01 Sept 2024, 08:54As per our discussion I advised you that the billing on that number is for 36 months and not 24 months and that is why Vodacom added the account back on and credited my account.
First you tell me it's the VAT amount that changes everytime which is not supposed to happen as VAT is a constant and I do not have additional services where you can say my bill will change each month.
Please get a manager to look over my account as I will not be leaving it like this until I get a satisfactory response.
Vodacom cannot just change the bill every month for the same service.
First you tell me it's the VAT amount that changes everytime which is not supposed to happen as VAT is a constant and I do not have additional services where you can say my bill will change each month.
Please get a manager to look over my account as I will not be leaving it like this until I get a satisfactory response.
Vodacom cannot just change the bill every month for the same service.
SD
Sumaya D's update01 Sept 2024, 08:54
Reviewer Update
As per our discussion I advised you that the billing on that number is for 36 months and not 24 months and that is why Vodacom added the account back on and credited my account.
First you tell me it's the VAT amount that changes everytime which is not supposed to happen as VAT is a constant and I do not have additional services where you can say my bill will change each month.
Please get a manager to look over my account as I will not be leaving it like this until I get a satisfactory response.
Vodacom cannot just change the bill every month for the same service.
First you tell me it's the VAT amount that changes everytime which is not supposed to happen as VAT is a constant and I do not have additional services where you can say my bill will change each month.
Please get a manager to look over my account as I will not be leaving it like this until I get a satisfactory response.
Vodacom cannot just change the bill every month for the same service.