Inconsistency

My number was activated for Color Up Bundles a number of years ago and trying to deactivate it has been a nightmare. When I called 082111 I was told to go into a Vodashop, I went three times, first time I was told to call customer care if it doesn't come right. I called customer care that said they did something in the background and I should call back should the issue still not be sorted. Called customer care on Saturday and I got zero help, I was getting sent back to a branch. Such horrible service with no results.