INCONSIDERATE OF THEIR CUSTOMERS

I renewed my contract through Vodacom. Till today I do not have my phone. Between Vodacom and Ram courier service I don't know who to trust and listen to. On the days I am at the office the courier company is doing other locations. On the day agreed, they do not pitch, no excuse, no apology. When I called Vodacom, they are the ones explaining on behalf of the courier, which does not help me in any way. The lady was quick to propose I must rather cancel the contract which I found not being considerate after the time I invested in taking this contract and also the days I have been waiting. I should be the one initiating cancellation not them.