Inconsiderate and Rude to say the least

The below email was sent to ***. The auto reply stated i would receive a personal response. The response I received was contact ***. This is not acceptable. Please consider how I would have been treated by YOU if I had not paid during the period mentioned below. Now that the tables are turned...how will YOU respond.

Dear Vodacom,

The above contract expired in December 2019 and I did not cancel the contract and have been paying to date.

I would like to upgrade but need Vodacom as a sign of good faith to include the airtime balance for more than just 3 months as stipulated by your consultant.

i understand that right off the bat you would like to decline my request as I am sure you are able to hide behind the fine print of the contract I have signed. I am pleading to you humanity and to take into consideration the airtime on this contract that was not used for close to 2 years and I have been a loyal customer for more than 20 years.

I understand my request is unusual and look forward to hearing from you.

kind regards,