1 reviews | Active since May 2011
Inconclusive data transaction(s)
<p>I ran out of data today and tried to buy some from the cellphone app as usual. It gave a 'fail' message. I tried then from the vodacom webpage, with the same result. I tried again a bit later. And again from my phone, a bit later again. All attempts gave an error message. Then I got 4 SMS messages on my phone, stating the the transaction has been successful, 4 times what I had intended. However, I still have no data. The call centre said I should wait 24h for the transactions to be confirmed. Whaaaaaaattt????????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
