AS
Ansie S

1 reviews | Active since May 2011

17 Nov 2016, 15:05

Inconclusive data transaction(s)

<p>I ran out of data today and tried to buy some from the cellphone app as usual. It gave a 'fail' message. I tried then from the vodacom webpage, with the same result. I tried again a bit later. And again from my phone, a bit later again. All attempts gave an error message. Then I got 4 SMS messages on my phone, stating the the transaction has been successful, 4 times what I had intended. However, I still have no data. The call centre said I should wait 24h for the transactions to be confirmed. Whaaaaaaattt????????</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,